Juhioskuste coaching programmis on ühendatud mitu olulist eduka kaasaegse juhtimise teemat, mis annavad vajalikud teadmised ja oskused, et kiiresti kasvatada väärtust endale, töötajatele ning klientidele/kasutajatele. Edukalt programmi läbinud osaleja on kompetentne ja väärtuslik spetsialist kaasaegset juhtimist taotlevale tööandjale. Iga programmi läbinud saab ka personaalsed soovitused teadmiste ning oskuste arendamise osas. Koolituse läbinu: Mõistab, kuidas kasvatada organisatsiooni

Koolituse eesmärk on tutvustada kaasaegse IT teenuste juhtimise tehnikaid, kontseptsioone ja tööriistu võimaldamaks organisatsioonidel parendada oma toimimist.

The one-day training program is expanded by preliminary self-training and “homework.” This allows the most efficient use of time in the training for discussions, individual and group exercises. This training incorporates many concepts of “training from the back of the room”, in which the participants say and do more than the instructor: short blocks of

LeanKanban University invites you to 2-day class “Kanban system design”. This class includes the necessary amount of information to create sufficient skills to start using Kanban method in your organization. This course is the official training class of ​LeanKanban University​, founded by David Anderson – author of the Kanban method. All participants will receive an

This is a 2-day course focused on solving challenges that organisations face when implementing automation and DevOps initiatives.

Have you struggled to split user stories into small but valuable chunks? Do you have problems prioritising stories or getting a commitment from business stakeholders on what they want to achieve? Do you have issues deciding when a story is done or how many other stories you really need to achieve a business objective? Are

Specification by example (also called Acceptance-test driven development, ATDD) is a collaborative approach to defining requirements and business-oriented functional tests for software products based on capturing and illustrating requirements using realistic examples instead of abstract statements. With specification by example, requirements and tests become one, expressed as concrete, realistic examples. This 2-days workshop teaches you

Sihtgrupp: IT spetsialistid, IT-juhid, tiimijuhid, tehnilise toe töötajad, arendajad, projektijuhid, helpdeski töötajad, kliendihaldurid. Programm: Klienditeenindus konkurentsivahendina Klientidega suhtlemise põhimõtted Hoiakute ja rolliootuste analüüs Teenindusstiilid Teenindusstandard Sisekliendisuhtlus Tulemustele orienteeritud suhtlemine Kehtestamisoskused Meeskonnatöö Konfliktsituatsioonide lahendamine Erinevate klienditüüpide käsitlemine Efektiivne ajaplaneerimine Tehniliste vahendite kasutamine, sh telefonisuhtluse spetsiifika Aktiivne kuulamine, küsimuste esitamise oskus Õppemeetodid: Auditoorne õpe kombineeritud iseseisvate- ja

Koolituse eesmärk on tutvustada kaasaegse IT teenuste juhtimise tehnikaid, kontseptsioone ja tööriistu võimaldamaks organisatsioonidel parendada oma toimimist. ITIL 4 Foundation kvalifikatsioon (sertifikaat) on eeltingimus järgmise taseme ITIL 4 koolituste läbimiseks. Sihtgrupp: on ITIL v3/2011 sertifikaadi omanikud, et tutvustada uusi kontseptsioone valmistumisel ITIL 4 Foundation sertifikaadi eksamiks. Miks osaleda? Koolituse tulemusena mõistate ITIL 4 teenuste juhtimise põhikontseptsioone. Saate

#NoEstimates is an approach to software development that arose from the observation that large amounts of time were spent over the years in estimating and improving those estimates, but we see no value from that investment. Indeed, according to scholars Conte, Dunmore and Shens [1] a good estimate is one that is within 25% of

In this workshop we will cover several topics with hands-on exercises. The participants will get a set of thinking and practical tools that they can apply in their work immediately after the workshop. Product Owners face increasing challenges. Many companies future depends on the quality of the work of Product Owners. Product Owners act as

The Certified Scrum Product Owner (CSPO) course will help a Product Owner to understand Scrum and the Product Owner role. Learning Objectives (general): Why to use Agile? When is Scrum the right approach? When should we use some other approach? Can I combine different approaches? What am I expected of in the Product Owner role?

This Certified Scrum Master training class is a two-day hands-on learning experience that provides a full immersion into Agile and the Scrum Framework from the ScrumMaster point of view.

Certified Agile Leadership (CAL) program is an education and practice-based program with the goal of developing agile leadership competency and maturity in order to increase the effectiveness of a leader in complex, uncertain, and rapidly changing conditions. Programm: Evolution of Everything Management trends and fitting business environment Journey of Lean and Agile Evolution of organizations

Koolituse eesmärk on tutvustada kaasaegse IT teenuste juhtimise tehnikaid, kontseptsioone ja tööriistu võimaldamaks organisatsioonidel parendada oma toimimist. Sihtgrupp: huvilised, kes soovivad saada ülevaadet ITIL 4. Miks osaleda? Koolituse tulemusena mõistate ITIL 4 teenuste juhtimise põhikontseptsioone. Saate teada, kuidas ITIL 7 juhtpõhimõtet aitavad organisatsioonil omaks võtta ja kohanda teenuste juhtimise praktikaid. Oskate kirjeldadateenuste juhtimise nelja dimensiooni.

Koolituse eesmärk on tutvustada kaasaegse IT teenuste juhtimise tehnikaid, kontseptsioone ja tööriistu võimaldamaks organisatsioonidel parendada oma toimimist.

During this intensive and practical 2-day workshop, you will learn how to develop modern, clean, and maintainable applications using the latest Java best practices, frameworks, and libraries. You will be equipped with practical solutions to your daily coding, design, and architecture challenges. You will unlearn old-school patterns that most Java applications suffer from. You will

Sihtgrupp: IT spetsialistid, IT-juhid, tiimijuhid, tehnilise toe töötajad, arendajad, projektijuhid, helpdeski töötajad, kliendihaldurid. Programm: Klienditeenindus konkurentsivahendina Klientidega suhtlemise põhimõtted Hoiakute ja rolliootuste analüüs Teenindusstiilid Teenindusstandard Sisekliendisuhtlus Tulemustele orienteeritud suhtlemine Kehtestamisoskused Meeskonnatöö Konfliktsituatsioonide lahendamine Erinevate klienditüüpide käsitlemine Efektiivne ajaplaneerimine Tehniliste vahendite kasutamine, sh telefonisuhtluse spetsiifika Aktiivne kuulamine, küsimuste esitamise oskus Õppemeetodid: Auditoorne õpe kombineeritud iseseisvate- ja

The objective of the course is for the attendees to gain an in depth practical knowledge of the concepts so they can put them to immediate use on real projects. The course is highly hands on. Lecturer works though practical examples during his talks (live coding) and then the attendees pair up and work on labs. For every

Koolituse eesmärgiks on anda ülevaade, mis on Agile metoodikad, millel need põhinevad, miks neid kasutada, millist efekti sellest saab klient. Tutvume erinevate praktiliste näidetega ja anename ülevaate, millised on agiilse tarkvaraarenduse võimalikud ohud.

Koolituse eesmärgiks on tutuvustada ärianalüüsi, andmelaonduse ja suurandmete projektide olemust ja nende erinevusi võrreldes operatiiv-infosüsteemide arendusprojektidega. Kui organisatsioon vajab värskeid ideid, kuidas edasi liikuda, siis võib abi olla juhtimisinfosüsteemist, mis aitab teha kokkuvõtteid - kuidas seni on liigutud ning aidata üles leida edutegurid, mis silmale varjatuks jäävad. Kuid koolitus sobib ka olukorras kui on organisatsioonis jõutud selgusele, et vajalik on juhtimisotsuste tegemiseks toetavat andmepõhist ja faktidele tuginevat infosüsteemi.

Koolituse eesmärk on anda valdkonnajuhtidele teadmised protsessijuhtimisest ning tutvustada protsessijuhtimise erinevaid praktilisi tehnikaid. Peale koolitust mõistate protsessijuhtimise tausta ja sisu, olulisi mõisteid ja tehnikaid ning omavad teadmisi protsessi kirjeldamisest, juurutamisest ja mõõtmisest. Lisaks teoreetilise teadmiste omandamisele antakse koolitusel praktilised võtted tööprotsesside kirjeldamiseks, mis on oluline sisend IT-le.

If you want to engage the whole room you need to master facilitation. The skill of facilitating good workshops that result in clear inclusive decisions and commitment is an art in itself. During this course you will learn tools, skills, a variety of workshop formats, techniques and tips that will help you become a skilled

The goal for this training is to provide inspiration on how you as leader, scrum master or agile coach, can enhance collaboration, dialogue and engagement by visualizing processes, work and improvement work with whiteboards and post-its. This training will help you and inspire you to see far beyond the simple “To do, Doing, Done” columns.

In this course you’ll practice test-driven development as a technique for learning to design well. If you’ve been writing tests first primarily as a means of reducing defects, then this course will help you build on that skill, helping you build systems that do not want to be completely rewritten every two years. This is

Have you struggled to split user stories into small but valuable chunks? Do you have problems prioritising stories or getting a commitment from business stakeholders on what they want to achieve? Do you have issues deciding when a story is done or how many other stories you really need to achieve a business objective? Are

This course provides attendees with both theory and practice in writing use cases for the requirements of a system to be designed. People will work through sequenced exercises in small groups, discussing the results with the class at large. In each section of the course a concept gets introduced, the groups do an exercise and

This short introductory course will cover the historical background of the waterfall, lean and agile, explains how deterministic and empirical models influence software development and why the empirical model works better in constantly changing business environment. Training provides overview of the continuous product and process improvement that can achieve with shorter feedback cycles and constant

Large-Scale Scrum (LeSS) is a framework for scaling agile development to multiple teams. LeSS builds on top of the Scrum principles such as empiricism, cross-functional self-managing teams and provides a framework for applying that at scale. It provides simple structural rules and guidelines on how to adopt Scrum in large product development.

Specification by example (also called Acceptance-test driven development, ATDD) is a collaborative approach to defining requirements and business-oriented functional tests for software products based on capturing and illustrating requirements using realistic examples instead of abstract statements. With specification by example, requirements and tests become one, expressed as concrete, realistic examples. Agenda: Specification by example Behaviour